Privacy Policy

Information We Collect

We collect information to provide you with the best possible travel experiences. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and passport information, which you provide when you create an account, book a trip, or contact us.
• Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment method information. This information is securely processed by our payment gateway providers.
• Travel Preferences: We collect information about your travel preferences, such as your preferred destinations, travel dates, accommodation preferences, and activities, to personalize your travel itineraries.
• Device Information: We collect information about the devices you use to access our website and services, including your IP address, browser type, operating system, and device identifiers.
• Usage Data: We collect information about how you use our website and services, including the pages you visit, the links you click, and the searches you conduct.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences. Please refer to our Cookies Policy for more information.

How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To provide you with the travel services you request, such as booking flights, hotels, and tours.
• Personalization: To personalize your travel itineraries and recommendations based on your preferences and past travel experiences.
• Communication: To communicate with you about your bookings, travel updates, and promotional offers.
• Improving Services: To improve our website and services by analyzing usage data and identifying areas for enhancement.
• Marketing: To send you marketing communications about our products and services that we think may be of interest to you, unless you have opted out of receiving such communications.
• Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as airlines, hotels, tour operators, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners to offer you joint products or services, such as co-branded travel packages. In such cases, we will inform you of the data sharing arrangement and provide you with the opportunity to opt out.
• Legal Requirements: We may disclose your information to comply with legal requirements, such as responding to a subpoena, court order, or government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your information.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details and personal data, during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Employee Training: We provide regular training to our employees on data protection best practices.

While we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

International Data Transfers

Your information may be transferred to and processed in countries outside of your own, which may have different data protection laws than your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws, including implementing standard contractual clauses or other approved transfer mechanisms.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Attn: Data Protection Officer, Elena Rodriguez